As a leasing specialist, your primary responsibility is to help with making sure that a rented space is always occupied. For instance, it’s your job to make sure that an apartment community has the highest possible occupancy. Apart from that, some administrative duties are also expected of you. These administrative tasks may include managing affairs related to the office as well as the apartment community.
If this is the kind of job you envision for yourself, read on to find out what it takes to be a leasing specialist, as well as what can be expected from this kind of job:
You don’t need to be a graduate of any particular degree to start work as a leasing specialist. In fact, the minimum requirement for gaining employment in this field is a high school diploma or equivalent. In short, you can learn what you need to know as you go along.
That said, there are some companies that prefer their candidates to have completed post-secondary coursework, particularly in the following fields: property management, business, real estate or equivalent. Having these credentials under your belt also helps in terms of bettering your future.
Experience and Training
A preferred candidate for the job of leasing specialist should have a knowledge of government subsidy programs. In addition, having a one-year experience in leasing or an office set-up increases your chances of getting hired for this job.
Being a leasing specialist requires a certain skill set in order to succeed, and these include:
- Possessing strong skills in math.
- Having strong attention to detail.
- Having strong interpersonal, verbal and written skills.
- Being able to manage many tasks.
- Possessing strong sales skills.
- Knowing how to use the computer.
- Having excellent organizational abilities.
- Being enthusiastic about learning.
The job of a leasing specialist can be very demanding at times. This means that you have to be willing to work overtime when needed. Your office hours will also vary depending on what is needed by a property manager.
Duties and Responsibilities
In a nutshell, the duties and responsibilities of a leasing specialist lie in making sure occupancy levels are at their highest. As such, they perform tasks related to marketing and sales to ensure that an apartment community or any space for rent has occupants. In addition to being able to sell and market, a leasing specialist may also be required to perform basic administrative tasks (mostly related to sales and marketing).
As a leasing specialist, you are in charge of generating traffic, booking appointments, maximizing rentals, helping with leasing efforts, assisting with marketing programs for a property and providing support in the presentation and monitoring of a product.
You may also provide some customer service as part of your job description. For instance, you are there to entertain any service requests by residents and to make sure that they have what they need from the community. Doing all these ensures they stay loyal and continue living in the community that you helped them settle into.
Job Description Examples
As a leasing specialist, you are tasked with the following:
- Preparing all the files needed by residents.
- Preparing move-in packets.
- Maintaining supply of needed materials.
- Helping residents when they move in or move out (this includes unit inspection to ensure that a space is ready to be moved into and that everything is settled when residents move out).
- Preparing move-out material for the property manager.
- Helping out with the collection and posting of rent.
- Scheduling appointments for those who want to view a space for rent.
- Giving a tour of a rental property to interested tenants.
- Verifying applications of potential residents.
- Answering calls from interested parties and answering queries from residents.
- Greeting visitors.
- Helping out prospective tenants with the application process by explaining what they need to sign in the application form; this also involves answering whatever questions they may have regarding the forms they need to fill out. Doing this helps make sure that all forms have been properly filled out.
- Performing credit and criminal background checks on prospective tenants. This task also involves informing a potential tenant that their application has been denied.
- Interacting with landlords. Specialists spend much of their time interacting with landlords regarding the needs of their tenants. Plus, they also give out ideas on making life in the community an enjoyable one for tenants.
- Getting in touch with prospective tenants regarding their applications. A specialist calls a tenant when their application has been approved and guides them with whatever else is needed from them.
- Making sure the queries of tenants are attended to in a timely manner. Doing so is good customer service and helps with retention of tenants.
- Conducting research for marketing purposes. As mentioned earlier, a leasing specialist is involved with the sales and marketing of a property. As such, part of their tasks involves conducting research about the marketplace to make sure ads reach the right people.
- Conducting inspections of the rental property’s area to give suggestions on how to improve it. Curb appeal matters in attracting tenants and keeping them. For instance, a leasing specialist can give property managers various ideas on what they can do to make people want to live in that particular space.
- Conducting inspections before move ins and move outs. A tenant expects a property to be in good condition before they move in. As such, a leasing specialist inspects the space to take note of things that need to be addressed before a client moves in. This helps make a good impression that will hopefully translate to a longer tenancy. On the other hand, when a tenant moves out, an inspection still needs to be made to make sure that everything is in order.
- Providing incoming tenants with an orientation of their rented space as well as the community it belongs to.
- Keeping vacancy information up to date.